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“Online access” User

What shall I do, if the order is paid, but the goods are not received/service is not provided?

Once you made a payment and received a notification, but the service was not provided to you, then:

  1. Contact the store and specify the reason for failure to fulfill obligations to you. In addition, check whether the store received information about the payment of your order;
  2. Contact the "InvoiceBox" Support Team.
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