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What shall I do, if the order is paid, but I received a message about the expiration of the payment invoice?

Pay special attention to the fact that the notice you received applies only to the invoice generated in "InvoiceBox" system. Notification means that the payment period has expired in "InvoiceBox" system. You can get up-to-date information about the status of the order/booking by contacting the service provider's support team.

When you paid the invoice, but received a message about the expiration of its payment term, please:

  • When you paid the invoice directly to the details of the supplier of goods/services (for example, upon receipt via Sberbank). In this case, you can ignore the invoice cancellation message. To confirm your order, please contact your goods/services provider;
  • Make sure that the message contains the number of the invoice you paid. The most common question arises when several identical invoices for one order are generated for a customer. One invoice is successfully paid and the other is deleted. In this case, information about deleting the second (unnecessary) invoice should be ignored;
  • When you pay the invoice via credit card online or via ATM, please contact the "InvoiceBox" Support Team;
  • When you paid the invoice via Internet banking, please contact the "InvoiceBox" Support Team;
  • When you paid the invoice via AliPay, please contact the "InvoiceBox" Support Team;
  • When you paid the invoice with electronic money, please contact the "InvoiceBox" Support Team;
  • When you paid the invoice through the cash terminal. First, make sure that you paid the invoice instead of recharging your wallet (for example, QIWI wallet) without further payment. Second, contact the "InvoiceBox" Support Team; if possible, provide a copy of the payment receipt.
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