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“Online access” User

How to make a refund?

To make a refund:

  1. You need to apply to the store (airline, online store, etc.) for a refund. Detailed information about the rules and procedure for applying for a refund can be found on the website of the store or by calling the store support service. Information on refund will come in "InvoiceBox" system;
  2. If necessary, you will receive an e-mail request for bank details for the transfer of funds;
  3. 6. You can always check the status of your refund on the account management page.

The transfer of funds is carried out within 2 banking days after receipt of the order to refund and/or statement from the customer by "InvoiceBox" system.

  • When paying via the Internet banking systems, the refund is carried out to the same account, from which the payment was made;
  • When paying through ATMs, cash terminals and bank counters, the return is carried out in a non-cash form to the account, specified by the payer in the application;
  • When paying by bank card, the refund is carried out to the account of the card, from which the payment was made;
  • When paying with e-money, the refund is carried out to the e-wallet.

Please note that the period of processing applications in stores may take from 3 to 20 days, in accordance with the rules (offer). When you have not received funds, please contact the "InvoiceBox" Support Team.

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